Stratford Management Services

Accommodation Relief Managers - Reliable, Responsible, Reasonable

About Us

After achieving our goals sole charge managing Mercury Bay Holiday Park a Qualmark 4* Holiday Park (16 accommodation units, 60 campsites) for six years, we chose to "hit the road" and explore more of our beautiful country in our motorhome. We understand the challenges of finding relief staff with the right skills and attitude.  We confidently offer our assistance to other accommodation operators when they need precious time out or a helping hand.  We have been relief managing and undertaking temporary summer working contracts in accommodation businesses since July 2015.

Since we started travelling, we've helped out the following businesses (some on multiple occasions):

Prior to being involved in the tourism and hospitality industry, we have backgrounds that cover customer service, printing, client liaison, sales, business planning, risk management, corporate governance, project management and IT.  


  • are friendly, reliable and honest and are confident decision makers
  • respect confidentiality and pride ourselves in paying attention to detail
  • both hold full CLEAN drivers licences (car and motorcycle), Craig also holds Class 2 and Forklift licences
  • are both smoke free
  • have public liability insurance
  • use various booking systems - Seekom PMS, EzyRez, Site Minder, New Books, Callista
  • are technology savy- Microsoft Office Products, Banklink, Xero, Ubiquity Security, EvoSuite Website, SmartPayroll, RememberTheMilk Task Manager, Mailchimp, SurveyMonkey, GoogleAnalytics, Gmail, Wordpress website content managment system, CreateASite websoftware, Google+, Google Calendar
  • are familiar with Holiday Park marketing brands - Top 10, Kiwi Parks, Family Parks
  • understand external Booking Channels -, Expedia, BookIT, Agoda, AA, Jasons
  • from 2017, own the website and are developing a nationwide network of relief managers
  • were Finalists - 2015 TIA (Tourism Industry Association) Innovation Award - Marketing Project
  • were Winners 2015 Trip Advisor Certificate of Excellence (Mercury Bay Holiday Park)
  • were Winners of the 2014 AA Traveller Spirit of Hospitality Award - AA press release
  • were Winner 2014 Trip Advisor Certificate of Excellence (Mercury Bay Holiday Park)
  • were Winners of the 2013 Seekom Innovation in Online Marketing Award